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Question Windows restarts without warning. Cause This issue could be caused by any of the below possibilities. Software issue or error. Hardware issue or error. Heat related issue. Computer virus. Issue with operating system. Answer Tip:  This document is for computers that are  restarting or rebooting  by themselves and not  computer's that turn off and remain off . Software issue or error With the introduction of Windows XP Microsoft designed Windows to automatically reboot each time an error occurs such as a  BSoD . Although this may be nice for errors that do not occur often, users who have a re-occurring error may wish to identify the error to troubleshoot it. Below are the steps on how this feature can be disabled and enabled in Windows XP, Vista, 7, and 8. From the  Desktop   right-click on My Computer . Click the  Properties  option. In the System Properties  window  click the  Advanced   tab or the  Advanced system settings  link. In Advanced c

Issue Why do Windows programs stop responding? Additional information A computer, operating system, software program or driver may stop responding or cause other programs to stop responding because of several possible reasons, such as a confliction of software or hardware resources between two programs, lack of system resources, or a  bug  in the software or drivers. Solution To recover from a program that has stopped responding, a user can press the  CTRL  +  ALT  +  DEL  keys on his or her keyboards to open the "Close Program" window or open the "Task Manager" window and click the "End Task" button to terminate the program. If another window opens, click the "End Task" button again to confirm stopping that program. It is important to realize that when a program stops responding any work that has not been saved will more than likely be lost when end tasking a program. Unfortunately, there is no alternative. If you continue to e

Question Computer turns off without warning. Cause This issue could be caused by any of the below possibilities. Heat related issue. Hardware issue or error. Computer virus. Issue with operating system. Other failing hardware Answer Tip:  This document is for computers that remain off and not computer's that turn back on (restart)  or  computer's that turns off almost immediately after they are turned on . Caution:  Some of the below steps require you open your computer. While in the computer, be cautious of  ESD . Heat related issue A computer that turns off without warning is usually caused by a heat related issue. Many computers today are designed to turn off automatically if the computer, processor, or other device gets too hot. Start by verifying the fan on the  power supply  is working by examining the back of the computer and seeing if the fan is moving and moving smoothly. For all other  fans  in the computer, you will need to  open the comp

Question Internet continuously connecting and disconnecting. Answer If you are experiencing issues with the Internet on your computer, where it is connecting and disconnecting again and again, it could be due to several possible reasons. Below are some of the most common ways to try and fix the issue. Tip:  If you have another computer,  smart phone , or  tablet  that can connect to the same Internet connection use it to test if you have a connection issue or a computer issue. If all devices connected to your network have the same problem with the Internet connecting and disconnecting you have a connection issue that likely is with the  cable or DSL modem ,  network router , or  ISP . If only one computer is disconnecting and connecting it's likely a problem with the computer. Cable or DSL Modem The cable modem may be having trouble keeping a stable connecting, due to internal programming issues. This is one of the best things to check for first. To try and fix a pos